sweetgreen

Such a surprisingly disappointing experience at the Third Ward Milwaukee location. I primarily go to the Sweetgreen location at The Corners of Brookfield, and I’ve been to the Hillsdale location in M... Read more

Such a surprisingly disappointing experience at the Third Ward Milwaukee location. I primarily go to the Sweetgreen location at The Corners of Brookfield, and I’ve been to the Hillsdale location in Madison as well- so I had expectations that I regret to say were missed by a long shot. When I arrived to pickup my order, a staff member explained that they had run out of avocado earlier in the day and seemed surprised that the app allowed me to order it (I added extra). They instructed me to request a refund in the app id used to place my order. Okay, I would take the time to do that. When I stepped aside to grasp fork and knife, I was surprised that there weren’t any knives, the staff quickly told me that they don’t provide them, I thought that seemed strange since several ingredients like avocado and salmon are served in portions that require cutting them. Okay, I would improvise. When I opened the dish and began to enjoy, I noticed it was not visually appealing due to some yellowed arugula leaves. I was really surprised, typically the quality is superb, so I wondered why staff would include ingredients that weren’t up to the high standards everyone knows Sweetgreen gives its customers. The automated customer service chat feature offered $10 which I accepted because of the missing avocado portions in both entree items I ordered. …but after a few more forkfuls, I saw more and more discolored arugula and got really confused because some of them were clearly gross, like the staff would have visually identify the leaves’ browning tips and slimey bits, there had to be a smell when they opened the container. I decided I wouldn’t finish. It was so unappetizing to see expired produce in my bowl. I revisited the customer service chat and requested a refund. I’m glad that they were willing to make it right but incredibly disappointed to have that experience. I had a long day already, left work very hungry, and had to hurry back. From my experience, Third Ward staff didn’t pay close enough attention to their own policies around quality and freshness. Going forward I will probably exclusively visit the Brookfield Corners location even if it means putting in the fridge until later, I’ll know for sure it’s safe to eat, has all the ingredients, and comes with utensils I’m accustomed to using. Read less

Food tastes decent when you actually get what you ordered. I ordered uber eats and had my steak bowl arrive with no steak and no portobello mix that I paid extra for. You can’t speak directly to an em... Read more

Food tastes decent when you actually get what you ordered. I ordered uber eats and had my steak bowl arrive with no steak and no portobello mix that I paid extra for. You can’t speak directly to an employee when you call their number. I drove to the store and they explained they were out of the steak I ordered and it was a mess up on Uber eats part for not communicating the protein I was ordering wasn’t available. Ok that’s fine, these things happen and they took my order and went back to replace it with a different steak that was available. I drive home, super hangry at this point, and find there is still no steak in my bowl!! And also, they did add the mushroom mix and for an extra $2 it’s the saddest portion I’ve ever seen. It’s the tiny dark dots on the upper left side of the bowl. The miscommunication on uber eats part I can understand, but coming there with the issue and them replacing with a different protein only to still not put any protein in it is extremely frustrating. Won’t be back to this location. Read less

Love sweetgreen, and this location. Shout out to all the hard-working employees that work here. Management does a great job keeping this place running and clean. The salads are great with lots of pre... Read more

Love sweetgreen, and this location. Shout out to all the hard-working employees that work here. Management does a great job keeping this place running and clean. The salads are great with lots of premade options that you can modify or build your own from scratch. Price is great especially with the sweet pass membership which pays for itself. A quick and easy place you can grab food and feel good about it. Read less

i love sweetgreen! i especially want to shout out a specific employee, krow (i think that’s what their nametag says!). every time i come in (which is admittedly a lot) they are always very smiley and ... Read more

i love sweetgreen! i especially want to shout out a specific employee, krow (i think that’s what their nametag says!). every time i come in (which is admittedly a lot) they are always very smiley and welcoming! they also have very cool hair. krow is very good at their job and always gets my bowls right, even if i’m swapping stuff around. they’re also very quick if you’re in a rush! i really appreciate all of the other staff too! the restaurant is always very clean and everyone is quite friendly! i also really recommend taking your bowl to the little park on broadway and milwaukee street! very nice to eat a salad while sitting in a park(: Read less

After my recent visit, I don’t think I’ll ever return to this location. I found not one but two caterpillars in my salad which obviously means they did not wash the produce properly. This location se... Read more

After my recent visit, I don’t think I’ll ever return to this location. I found not one but two caterpillars in my salad which obviously means they did not wash the produce properly. This location seems to have issues with the quality of their ingredients & I’d rather avoid another unpleasant experience. Read less