sweetgreen

Absolutely unacceptable experience. At 12:20 at this sweet green location. We ordered two salads and both were completely wrong. The bases, toppings, and dressings were all mixed up, and random ingre... Read more

Absolutely unacceptable experience. At 12:20 at this sweet green location. We ordered two salads and both were completely wrong. The bases, toppings, and dressings were all mixed up, and random ingredients were added that we never asked for. We brought the uneaten salads back expecting a simple fix, but instead we were met with hostility. The manager refused to remake the salads and started yelling at my sister until she cried. All over their own mistake. We spent almost $50 and left with nothing. No food, no refund, just stress and tears. If this is how Sweetgreen trains their management to handle customers, especially when the store is clearly at fault, that’s pathetic. We will never be coming back. Read less

I’m so disappointed and frustrated with this brand. I’ve been going to SG for 12 years, and this location for 4. It used to be so great - delicious, healthy food for a reasonable price. Now it feels l... Read more

I’m so disappointed and frustrated with this brand. I’ve been going to SG for 12 years, and this location for 4. It used to be so great - delicious, healthy food for a reasonable price. Now it feels like it’s just a challenge to see how small of a portion they can get away with charging you $20 for before you get upset. Every order is worse than the last. I keep going back hoping something changes, and I’m always disappointed. I don’t know what happened - it’s honestly such a shame. Read less

Ok, so. I’ve been either going to this Palo Alto location or Sunnyvale. Yesterday was our first time coming back to Palo Alto since a few months. Maybe I came here once in June, but yeah. This place i... Read more

Ok, so. I’ve been either going to this Palo Alto location or Sunnyvale. Yesterday was our first time coming back to Palo Alto since a few months. Maybe I came here once in June, but yeah. This place is usually pretty clean, but yesterday there was one guy working the counter and maybe 10 employees behind him prepping or working on online orders. Took us a while to get service, everyone working in the back section would just stare instead saying, “hello.” Awkward. Someone walked over and came to help us and he was just throwing everything in the bowl so sloppy, didn’t really put time into it. Nor did he really ask us if we wanted to add anything else. I ordered the guacamole greens and they didn’t even have the chicken it came with so I had to settle for blackened chicken. Which was about to run out so I got all the wet chicken at the bottom which made my salad mor soup based. I said medium on my dressing and he went super heavy. So my salad was so drenched that it was like soup at the bottom. Our hot honey chicken plate was also like just thrown all together. Not measured correctly. Such a disappointment. Then the ice and water machine was broken and the ice would only come out tablespoons at a time. So I went and told one of the girls prepping the almonds and I kindly told her that the ice was barely coming coming out. She responded “oh, I guess it’s broken then.” Didn’t offer to check what’s wrong, offer to help. Probably the worst service at this location. It wasn’t like this before. I will stick to Sunnyvale . Read less

As always, delicious, fresh, natural food! Many vegan and vegetarian options. The architecture of this Sweetgreen is one of the cutest I have ever been and I love the quiet surroundings. There is publ... Read more

As always, delicious, fresh, natural food! Many vegan and vegetarian options. The architecture of this Sweetgreen is one of the cutest I have ever been and I love the quiet surroundings. There is public free parking in front of the restaurant and a juice store just around the corner (need to try it out, but it seems like the perfect lunch combination). Plenty of indoor and outdoor seating. But, as other people mentioned, did not understand the employees attitude. They are not rude, but very apathetic for a Sweetgreen where one usually finds a lot of friendly faces. But this is just a minor downside, especially when the interaction with employees is just for 1 minute as you build your bowl. I will definitely come back! Read less

If you want to get ignored for four minutes and not acknowledged by any team member when you're the only person in the store, this is the perfect place to go!!! The online experience is even wor... Read more

If you want to get ignored for four minutes and not acknowledged by any team member when you're the only person in the store, this is the perfect place to go!!! The online experience is even worse because I feel they purposefully forget multiple ingredients every time. I would rather get sent to a Russian gulag than deal with their customer service. That said, the $20 salad would be good if they could somehow add all six ingredients correctly. Read less