Heather Jarman★★★★★
Way over-priced food with terrible customer service. STAY AWAY! Ordered 7 items for a business lunch to be delivered and everything turned out to be a disaster. Placed the order to be delivered at 12p... Read more
Way over-priced food with terrible customer service. STAY AWAY! Ordered 7 items for a business lunch to be delivered and everything turned out to be a disaster. Placed the order to be delivered at 12pm, called ahead to confirm and all seemed good to go. Wrong order was delivered (kids burgers and other items) because they gave the Uber Eats driver the wrong delivery. When I called the restaurant to tell them what happened, she was "too busy" to listen and quickly dismissed me telling me our order was being prepared and would be delivered soon. I called back and finally got her to pay attention to me to inform her that we got the wrong order and our lunch break was beginning. She realized her mistake, admitted it to me, and said they'd remake our order and deliver it as soon as possible. 20 minutes later, I called to get an update, and she said, "they are heading out the door with everything except your burger" and when I asked why aren't you sending our burger, she said because we were given a burger in the first delivery order. The said burger was not at all like the one I'd ordered as it had cheese and bacon on it and what was I supposed to do, give that one to someone after it had been sitting on the counter now for 40 mins? I said I'd like all of our correct order and then was told I'd be waiting longer as they now had to cook that burger! I honestly couldn't believe it...but it gets worse. When they showed up with the food at 1:30pm, they asked for the mistaken food back - which is fine, but I HOPE they did not serve that back out to anyone. Who does that?? Then when I asked how they planned to make this mistake of theirs right for us, she said she'd need to talk with the boss and offered me a few free desserts on my next order to which I replied "we won't be ordering from here again". My clients had to eat during a meeting because the food was 90 mins late. We tried one last time asking how they could make this right for us and they offered 10% back with either a check payment or zelle, which is crazy as we paid with a credit card, our company is not set up for zelle and waiting on a mailed check for $17, are you kidding? $17 doesn't even cover one of the lunches. She had also suggested I contact Uber to try to get a refund and I said I can't do that because I didn't order through Uber, I ordered through Gili's and YOU contracted Uber to deliver! $178 for 7 lunches that didn't even taste good when they FINALLY arrived. This place has ZERO customer service, avoid it! Read less
Grady G Carter★★★★★
Fantastic!! Food is amazing!! Humus and Schwarma is great! Don't miss the schnitzel!! Just the fresh pita is worth the trip alone! They carter as well! The people that run it are so friendly and welco... Read more
Fantastic!! Food is amazing!! Humus and Schwarma is great! Don't miss the schnitzel!! Just the fresh pita is worth the trip alone! They carter as well! The people that run it are so friendly and welcoming!! Its a can't miss spot for downtown Jacksonville!! Read less
Aaron Victor★★★★★
Great kosher spot in Jax. Great food, service, people, vibes… so glad I could actually eat something while attending a conference in the area.
